terms and conditions

1. Scope of the General Terms and Conditions

The Terms and Conditions apply to all contracts that are concluded via the online shop www.quigrocery.com between qui Grocery and consumers, i.e. customers.

A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributed to their commercial or independent professional activity.

2. Recognition of Conditions

The consumer acknowledges these terms and conditions, and agrees to the terms and conditions once an order is placed.

3. Protective Clause

The composition of the general terms and conditions or the terms of the consumer contract that deviates from the general terms and conditions will be rejected, unless otherwise explicitly stated by qui Grocery.

4. Conclusion of the Contract

1. The presentation of qui Grocery through the internet website www.quigrocery.com

The product representation on the website does not constitute to an offer in the legal sense. It is an invitation presented to the consumer in order to make an offer. In the legal sense, the offer is made by the consumer when placing and order. The confirmation of the receipt of the order occurs together with the acceptance of the order immediately after issuing an automated email. The email confirmation concludes the purchase contract.

2. Order Process

The desired product (s) can be selected by the consumer and placed into the “shopping cart” at the click of a button. The selected products are temporarily stored in the “shopping cart” during the duration of the visit at www.quigrocery.com The order process is continued when the “Proceed to Checkout” button is clicked. On the next page, the consumer is requested to login using their account details, given the consumer has registered at the web shop. The consumer is then requested to enter the desired delivery address and payment method, entering the required data to process the transfer. When choosing external services as a payment method, such as Paypal, the consumer is redirected to an external website of the respective payment service provider. Before the order is submitted, the relevant order information is summarized in an “Order Overview”. The consumer is free to edit the details if required, before proceeding to click the “Place the Order” button. Once the order is submitted, the customer makes a binding offer with respect to the selected goods.

3. Order Confirmation

Once the order is placed, qui Grocery sends an order confirmation email to the email address provided. The order confirmation notification confirms that the order was placed and displays the ordered contents. The order confirmation does not constitute to the acceptance of the customer’s offer by qui Grocery. If qui Grocery rejects the contract conclusion, the consumer will be notified via email.

5. Storage of Contract

The contract, i.e. the order information provided by the customer, is stored by qui Grocery and can be viewed by the customer under “My Account” in “My Orders”. An order confirmation notification containing the contents of the order placed, is forwarded separately to the email address provided by the customer.

6. Cancellation / Withdrawal

The ordered goods can be returned within 14 days without a stated reason. 

Cancellation Policy

The following cancellation policy applies to contract for goods, that can be sent in a package by mail.

Withdrawal for Parcel Goods

As a consumer you have the right to withdraw from the contract within fourteen days, without stating a reason. The withdrawal period is calculated from the time the goods are taken in possession by you or a third party explicitly stated by you, who is not the carrier.

To exercise your right, you are required to inform us regarding the withdrawal from the contract, in form of a letter, email to

qui Grocery  44, Route de Saint Romain  69660 Collonges au Mont d’Or (France)

Email qui@quigrocery.com

It is sufficient to inform us of the withdrawal from the contract fourteen days before the expiration of the withdrawal period.

Effects of Withdrawal

When a withdrawal from contract is issued, all payments received, including the costs of shipping (excluding additional shipping costs incurred when a different shipping services has been chosen by you, that does not comply with our standard shipping courier), will be reimbursed. The refund will be made within fourteen days of notification of cancellation that we receive from you. The same method of payment used in the original transaction is used again to make the refund, unless explicitly requested by you, in which case the additional fees will be carried by the customer. Reimbursement is withheld until the goods in question are received or earlier, when proof has been given that the good are underway.

The consumer has fourteen days, after having informed us about the foreseen cancellation, to return the goods to our storage.

qui Grocery  44, Route de Saint Romain  69660 Collonges au Mont d’Or (France)

The deadline is met when the goods are sent a fortnight before expiration of the withdrawal period. The consumer bears the direct cost of returning the goods.

The right of withdrawal does not apply to the following contracts:

  1. 1.Contracts applying to shipping goods that are not pre-assembled, and have been tailor-made to the individual customer’s needs,
  2. 2.Contracts applying to shipping perishable goods or goods that have a short expiration period,
  3. 3.Contracts that apply to shipping goods that have been opened and can thus not be returned due to hygienic or health protection reasons,
  4. 4.Contracts applying to shipping goods are inseparable with other goods due to their composition,
  5. 5.Contracts applying to the shipping alcoholic beverages, whereby the price was contractually agreed upon and can only be shipped 30 days after the conclusion of the contract at the earliest, and their value fluctuates in the market, over which the trader has no influence,

7. Prices

1. All prices are displayed as total prices, containing the prices for packaging, as well as value added tax.

2. Errors in price: When the price displayed is higher, the customer will be contacted. In such cases, the contract is only concluded if the customer agrees to purchase the good (s) at the actual price. When the price displayed is lower, the lower price is calculated.

8. Returns

1. In addition to the stated product price, delivery costs are calculated. Further details concerning delivery costs can be found on our website.

The applicable sales tax is included in the delivery costs.

9. Terms of Delivery

1. Unless otherwise agreed, delivery will be made to the address specified by the customer. We also deliver to “Packstationen”.

2. The estimated date of dispatch is stated directly in the shopping cart. When using the cash in advance payment option, delivery time starts one day after the payment has reached the qui Grocery bank account. When using the options cash on delivery or account, the delivery time starts one day after the order contract was concluded.

3. Damaged goods are to be reported to the courier company in the event that the goods were damaged due to transportation.

4. qui Grocery bears no responsibility when delays occur due to manufacturer or supply obstacles. If the delivery of the goods within a specific period is hindered due to unforeseen circumstances, qui Grocery is entitled to withdraw from the contract. The qui Grocery will inform the customer immediately in this respect. Damage claims are excluded in this case. The customer will be informed before the start of the ordering process in regard to existing delivery restrictions.

10. Payment Date & Reservation of Property Rights

1. The sales price is due, for the latest, at time of delivery.

2. The delivered goods are the property of qui Grocery until the payment thereof has been met.

11. Terms of Payment

1. qui Grocery accepts the following payment methods: cash in advance, on account, cash on delivery, Paypal, credit card (Visa, Mastercard, American Express and Diners).

2. When using the cash in advance option, the customer is required to transfer the payment to the qui Grocery bank account (the banking data is visible in the order confirmation email and on the website) within 7 days after concluding the purchasing contract. Dispatch of goods follows after the payment has reached the qui Grocery bank account.

3. Credit card payments are charged at completion of the order. This occurs immediately, and is not dependent on the stock levels. If the items are not in stock, the order process will commence once all items are back in stock.

4. Paypal – The invoice amount is payable via the online provider Paypal. The customer must be registered on Paypal or create a Paypal account. Once registered, the invoice amount is transferred to our account. Further instructions are provided during the order process.

5. After having completed the third order successfully, orders may be made via invoice.

6. Invoice amounts in arrears are claimed after the second pre-collection letter.

12. Disclaimer

1. Claims for damages made by the consumer against qui Grocery are excluded unless qui Grocery or their agents have acted grossly negligent.

Material contractual obligations are obligations that make the fulfillment of the contract possible, and that the customer can rely on.

13. Data Protection

Provisions for data protection can be found in the Privacy Policy.

14. Terms & Conditions Modifications / Subject to Change

We are entitled to modify these terms and conditions unilaterally as needed in terms of fixing equivalence mandate, or to adapt to changing legal or technical conditions. The customer will be notified of amended content via their last known email address. The modifications made become an integral part of the contract, when the customer does not file a written objection within six weeks of notification sent via email.

15. Severability Clause

If any provision regarding these stipulated Terms and Conditions should be invalid, the validity of the remaining provisions shall not be affected.

16. Contractual Language

The language available at the time of completion of the contract is French or English.

17. Contract Law

French law is applied to the contractual relationship.

This post is also available in: FR